Shipping and Returns

Effective Date: July 22, 2026
Last Updated: September 25, 2026

Thank you for shopping at EuroToys. We’re a small, specialist shop, and every order is packed by hand with the care collectors expect.

1. Shipping within the United States

  • Free shipping on orders of $100 or more.
  • $8 flat rate on orders under $100.
  • Orders ship within 2 business days of payment (Monday–Friday, excluding holidays).
  • Every package ships with tracking. You’ll receive a tracking number by email as soon as your order is on its way.

2. International Shipping

  • International shipping is charged at the carrier’s actual cost, calculated at checkout based on your address and the package.
  • Customs duties, import taxes, and brokerage fees are the buyer’s responsibility and are not included in the shipping cost. Please check your country’s import rules before ordering.
  • Delivery times vary by destination and customs processing.

3. Packaging

Model trains and collectibles are fragile, and many of our items are vintage. We pack every order carefully, with sturdy boxes and plenty of padding, so it arrives in the condition you expect.

4. Returns

Every item is described and photographed as accurately as we can, so please review each listing carefully and ask us any questions before you order.

If you need to return an item, please respond to your order confirmation or send a message through our contact form within 14 days of delivery with your order number and the reason for the return. Please don’t send anything back without contacting us first.

  • Items must be returned in the same condition they arrived in, in their original box and packaging, with all parts and paperwork. New in Box (NIB) and (NOS) must not have been run.
  • If an item arrived damaged or not as described, include photos of the item and its packaging, and keep all packaging until the issue is resolved. In that case, we cover return shipping and refund you in full, including original shipping.
  • For all other returns, the buyer pays return shipping, and original shipping costs are not refunded. Please use a tracked service and pack carefully, since items damaged on the way back cannot be refunded.
  • Custom work, such as decoder installations or repairs, cannot be returned.

5. Vintage and Used Items

Many of our items are vintage, New Old Stock, or pre-owned. Each listing describes the item’s condition and shows photos of any flaws, such as box wear. Minor signs of age that are described or pictured in the listing aren’t grounds for a “not as described” return.

6. Refunds

Once we receive and inspect your return, we’ll issue a refund to your original payment method within 7 business days. Your bank or card provider may take a few more days to process it.

7. Questions

Respond to any email you have received from us, or use the contact form. We’re happy to help with any question about shipping, returns, or a specific item.